PAYMENT TERMS & CONDITIONS

MEMBERSHIP FEES:

New Customers are required to pay a one off registration fee on application to join an existing PoD or a brand new PoD that is in "Start-Up".

Membership fees are for an annual period (12 months) and payable in advance by Credit / Debit Card.  Customers have the choice of Annual, Quarterly or Monthly reoccuring billing options for the annual membership period and billing options affect the overall total annual membership cost.   Should a Customer cancel their credit card or reoccuring payment scheduled prior to the end of their annual membership then late fees may be applied to overdue payments. Should a Collection Agency be engaged to collect any overdue fees, the Customer is responsible for all / any associated collection costs.

If a Customer registers for a brand new PoD that is in "Start-Up" and then decides they no longer want to continue their membership they simply resign. The registration fee they have paid is non-refundable.  The exception is if they resign within one month of the launch date of the PoD. In this instance 90% of membership fee is payable. This 90% payment also applies to any Customer who pays the registration fee to reserve their exclusive place at an existing PoD and then fails to pay the invoice for their first year membership.  

If a brand new PoD remains in "Start-Up" and does not launch within 12 months, Customers who have registered for membership may apply to the Directors of PoD Business Network Ltd and PoD Business Network Pty Ltd for a refund of their registration fee. 

REFUNDS POLICY 

Ver. 1.5 - (Last Modification: 17/05/2020)

For PoD Business Network Ltd and PoD Business Network Pty Ltd (PoD AU-NZ Business Network)

PoDs that are in "Start-Up":

• PoD Business Network Ltd and PoD Business Network Pty Ltd can refund the one off registration fee to members who join a PoD in "Start-Up", if the PoD fails to officially launch with a minimum of 10 members within 12 months of the member’s registration fee being received by PoD Business Network Ltd and PoD Business Network Pty Ltd.  
• Only a Director of the PoD AU-NZ Business Network can decide to suspend or close that PoD. Refunds will be made by credit card refund.  In the event that a PoD in "Start-Up" does not launch, PoD Business Network Ltd and PoD Business Network Pty Ltd may be able to offer the member a place in another launched PoD where there is a vacancy for their business classification. 

Existing 'Live' PoDs

In the rare situation where the Directors of the PoD Business Network Ltd and PoD Business Network Pty Ltd decide to close an existing PoD that still has an active membership, a pro rata refund can be made to those members who have attended more than 80% of the meetings in the last 12 months. The one-off registration/administration fee is non-refundable.  If the members who qualify for the pro-rata refund also belong to another PoD, a credit will be applied to their other membership. PoD Business Network Ltd and PoD Business Network Pty Ltd may also be able to offer members a place in another launched PoD where there is a vacancy for their business classification. Transfer of membership is free of charge.

As per the PoD Business Network Ltd and PoD Business Network Pty Ltd  Terms and Conditions refunds will not be made to any member who has paid the one-off registration fee and subsequently decides not to become a full member of that PoD and/or fails to pay the annual membership fee, cancels their credit card or resigns following the official launch date of a PoD. 

All refunds are as per the PoD Business Network Ltd and PoD Business Network Pty Ltd  Terms and Conditions.

SOCIAL EVENT REFUNDS POLICY 

Ver. 1.5 - (Last Modification: 17/05/2020)

For PoD Business Network Ltd and PoD Business Network Pty Ltd (PoD AU-NZ Business Network) arranged and managed Social or CSR Events:

Tickets may or may not be eligible for a refund. If your purchased tickets are eligible for a refund then this will be up until the close of the event registration following which the venue and associated costs will have been paid and a refund no longer possible.  If your event is not or no longer eligible for a refund, you can always advise the PoD Events Team to try and post your tickets for sale to another member or to gift them to another party.

Cancelled PoD Social Events

If you ordered, registered or purchased your Member or Guest tickets online via your “Member Only” Event Dashboard then we have you covered! No additional action is needed and you won't need to reach out to us.

1. You will be notified that the event is cancelled
2. Your refund will be automatically returned to your PoD Social Fund or nominated account 
3. Refunds should be received within 7-10 business days after we learn the event has been cancelled 

Postponed or Rescheduled PoD Social Events

When events are postponed or rescheduled, you'll need to connect with us.

• You will be contacted via email with the new event information as soon as we are updated
• Unless notified otherwise, your tickets will be valid for the new event date
• If you ordered, registered or purchased your Member or Guest tickets online via your “Member Only” Event Dashboard then we have you covered! No additional action is required and you won't need to reach out to us.

SOCIAL RESPONSIBILITY